Premium Ticketing

With Avento Premium Ticketing, you get support that is as flexible as your growth:

Guaranteed response times

German/English-speaking support professionals trained on your brand

Seamless integration or new setup in your helpdesk system (e.g. Gorgias, Zendesk, Freshdesk)

Flexible scaling without personnel costs

Premium Ticketing

First, we analyse how your support is currently organised, who your target audience is and what style your company embodies. Based on this, we create a support compendium that serves as a guide for all future responses. This document contains:

• frequently asked questions and the appropriate answers,

• product-specific information that is regularly requested,

• internal notes on topics that are not publicly available in descriptions or FAQs.

At the same time, we set up the technical infrastructure:

We select the appropriate helpdesk system, check the use of a chat agent and connect your shop with our support team. Once everything is in place, we take over your customer support completely. Your internal contact person remains closely involved and retains full control at all times.

We provide your team with their own access so that you can view all processes at any time. In regular meetings, we analyse the results together, identify potential for optimisation and develop your support step by step.

How our premium ticketing works

In a non-binding discussion, we will clarify whether working together would bring added value to your company.

Let us scale your support