We make customer support simple – including the price
Simple. Transparent. Fair.
At Avento, customer support is as clear as its pricing. Our model is based on your actual needs, not bundles.
One price per ticket. No hidden costs. No complicated subscriptions.
You only pay for actual processing. We define onboarding and options before we start, in writing and in a transparent manner. This allows you to maintain control over costs and impact. We provide measurability via FRT (first response time), AHT (average handling time), FCR (first contact resolution) and CSAT (customer satisfaction) and link deviations to measures.
Our pricing logic
Our price is based on three factors – volume, complexity and setup. This means it remains individual, but always transparent.
Volume
The more tickets you have, the cheaper your price per ticket will be. We calculate realistic quantities and adjust them monthly if necessary.
Not every ticket is the same. Product advice, returns, or shipping questions vary in terms of effort and response time.
Depending on the tools and systems used, we charge a transparent, manageable setup fee.
complexity
Setup
Why we do it this way
You pay a price per ticket – plus a one-time setup fee.
No monthly base fees, no hidden costs, no minimum contract terms.
We bill transparently based on actual usage. That way, you know from the outset what your support will cost. We don't want to sell you a confusing agency subscription, but rather a service that is tailored to your needs. You only pay when your customers really need us – and once at the beginning for a clean setup.
It's fair, predictable and efficient.
On request, we can expand the service to include optional services such as ongoing chat agent training and optimisation or multilingual support.
Contact
+49 157 86738413
info@avento-support.de
