we make customer support simple.

We are here to make customer support outsourcing simple and efficient. Automation enables profitable growth – yet many companies still consider it too expensive or too complex. We see things differently. We make modern support accessible to companies of all sizes. Including yours.

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Tell us about your challenge – we will provide the right solution.

Regardless of the size of your company, we take care of all your customer support – from the initial enquiry to the final solution – and make it more efficient, faster and smarter.

Premium Ticketing

Guaranteed response time

English-speaking support professionals

Seamless integration

No matter how large your company is, we will take care of your customer support reliably, scalably and with guaranteed response times.

Premium Chat-Agent

64%

72h

24h

Technical implementation

Fewer tickets

Technical support

Take your customer support to the next level with an AI chat agent that can do more than just FAQs.

It processes orders, takes the pressure off your team and provides 24/7 support at a lower cost.

Discover how Avento can enhance your customer experience.

Learn how outsourcing can improve your customer experience – and how modern customer support works today.

We are rethinking support so that complex challenges for businesses can be easily solved.

We are convinced that the best solutions are simple. That is why our support outsourcing is clear, efficient and usable for every company.

Working at Avento

Working at Avento means actively shaping the future of support. With speed, responsibility and a clear goal, we develop scalable solutions for tomorrow's digital commerce.

Ready to be part of it? Get to know us.

Standing still is not an option – we grow with your company and its requirements.

For us, innovation is more than just technology – it means finding better ways to make customer experiences more efficient, consistent and effective.

Avento.

No Website left behind.

We simplify support outsourcing – efficiently, scalably and personally. Discover how Avento can transform your customer service too.

Frequently asked questions

What is Avento and how does the service work?

Avento is your German-speaking partner for outsourced e-commerce customer support. We provide email and chat support for brands selling on Shopify, Shopware or WooCommerce – including AI chatbot integration. The aim is to make your customer service faster, more efficient and more professional without you having to build your own team.

How does Avento determine its prices?

We operate a clear single-price policy. The end result is a fixed price per ticket, calculated individually according to your actual needs. No hidden costs, no complicated packages. This means you always know exactly what your support will cost – transparent, predictable and fair.

What services does Avento offer in terms of e-commerce support?

We take care of all written customer contact. On request, we can set up your chatbot, create templates and also handle returns and complaints. Each brand receives an individual support style guide so that responses are tailored precisely to your brand.

Is the service GDPR-compliant and secure?

Yes. All data is processed exclusively on EU servers. You will receive a data processing agreement (DPA) in accordance with the GDPR. We work with secure password managers, VPN access and clearly defined access rights to ensure data protection and data security at all times.

How does onboarding with Avento work?

The start-up phase takes about 10 days. We clarify processes together, set up the ticket system (e.g. Gorgias or Zendesk), take over existing tickets and train our agents in your processes. This is followed by a short test phase before we go fully live – including reporting and quality control.

Why is Avento better than a traditional call centre?

Avento stands for brand-specific, high-quality support instead of mass processing. Our German-speaking agents work directly in your system and understand your product. Clean processes, AI support and personalised service create a support experience that fits seamlessly into your brand and builds long-term customer loyalty.